96 Newgate Street,
Bishop Auckland,
Co. Durham,
DL14 7EQ
Hours: 9:30 to 17:00 (GMT), Monday to Friday
9:00 to 17:00 (GMT), Saturday
Closed Sunday
ORDER LINE: 01388 609060

Our website: www.skatenride.com
Email: skatenride@live.co.uk
Vat Registered Number: GB 756 177 7901

• FULFILLMENT

Well, to say the least, it is not easy to keep all the items we love in stock at all times. Supplies are limited and we constantly are in touch with the companies to get stuff in ASAP, provided the goods are in stock. If we are unable to ship your order within 96 hours of receiving it and its a stock item, we will contact you with the bad news. Please note this does not apply to pre orders, (designated pre order in the description) or non stock items with an expected delivery time. In all circumstances, your credit card is not charged until your order is ready to be shipped. We will update you by email when we think we can help get the item(s) you want.

• CREDIT-CARDS and DATA PROTECTION

We accept Mastercard, Visa, Maestro, Solo, Switch& Elecron. Your card will not be charged until the order is ready to be shipped. 
Please note that your details are not passed to any third parties.

• RETURNS-POLICY
  We will accept return merchandise within 14 days of receipt when it is in a NEW and UNUSED condition and with its original packaging. Returns are at your cost. We realise that Christmas is an exceptional period and as such we will accept returns up until the middle of January for items purchased as xmas presents. We will only accept packages that arrive with a Return Authorisation Number clearly marked on them. You may request a RA number by emailing us a skatenride@live.co.uk or phoning on 01388609060. Please obtain a CERTIFICATE OF POSTING from the Post Office. 
• MAIL-ORDERS

: 
You may order by mail by printing your buy screen with items and shipping total and include a cheque or postal order for the total amount made payable to Skate N Ride. Please note that we do wait a full 6 working days before dispatching your order to allow the cheque to clear. Mail both to: 96 Newgate Street, Bishop Auckland, Co. Durham, DL14 7EQ . Send a cheque or postal order and we will process your order as soon as your cheque clears. If your order cannot be fulfilled immediately, your cheque will be returned to you by mail within 5 business days. Include your phone number on all mail orders. Include separate bill to and ship to addresses if they are different.

• DISCLAIMERS

Our catalogue images, descriptions and colours are subject to change and are for suggestion only. Actual appearances may be different and corrections may be made on final orders though we will not send a different product unless you agree to it. If you must have a specific colour where the option is not available, please include this in the comments. It is always our goal to ship the best merchandise at the best price possible.

• DELIVERY

All large packages are delivered Recorded, larger/heavy item by a delivery service within mainland UK. Delivery outside the UK is via Airmail. All couriered items must be signed for, and delivery times cannot be specified. Smaller/lighter packages and UK parcels off the mainland are sent by 1st class Royal Mail or standard parcel service. All orders recived before 1pm on a working day are dispatched the same day provided goods are in stock and the payment is processed. Although goods are sent 1st class mail, please allow 5 working days before contacting us.

• PRICE-GUARANTEE

We do our best to stock the best products and to price our items competitively but do not make any claims or price guarantees. If you know of cheaper prices within the UK please email us with the details. Please shop until you are satisfied before ordering. Prices are subject to change at any time. 

Thank you very much for being a Skate N Ride customer!